This is how we explain the shipping process to individuals to help them feel more at ease with the process of getting a puppy: Shipping a Puppy Is Very safe: See Below Details
Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually i think it is harder for us than the puppy(s). We use Delta, Continental or American airlines to ship the puppy(s) depending on the shipping agency available at that moment. With many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction. I tape puppy(s) food and feeding instructions to the top of the crate and put water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride. The average flight is approximately 4 to
6 hours. We always ask about any delays or lay overs and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well.
The pup will arrive the same day as it is sent--usually a few hours. I have a big fluffy bed of shredded
newspapers in the crate for the puppy(s) to nestle in and usually a pig's ear chew (they love them), and a toy or sock with my scent on it--to help the pup feel secure.